Customer Service/BDC- Automotive
George Harte Infiniti of Wallingford George Harte Infiniti of Wallingford Wallingford, CT Wallingford, CT Full-time Full-time $16 - $20 an hour $16 - $20 an hour 19 hours ago 19 hours ago 19 hours ago Automotive Business Development (BDC) /Customer Service Looking for automotive BDC/Customer Service agents to assist with dealership sales & service operations.
Responsibilities Manage large amounts of incoming calls Respond to Internet Inquiries Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance Schedule:
Holidays Monday to Friday Weekend availability Supplemental pay types:
Bonus pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Manage large amounts of incoming calls Respond to Internet Inquiries Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance Schedule:
Holidays Monday to Friday Weekend availability Supplemental pay types:
Bonus pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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