FT Customer Support Specialist (Work From Home)
Call Center / Remote - Anywhere in U.
S/ Up to $60K per year / Unlimited PTO / Flexible hours / 401k / Medical, dental, and vision insurance - As a Support Specialist you'll:
Manage inbound calls, emails, and texts from borrowers with the objective of addressing their account needs; Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on behalf of borrowers who call in; Improve existing contact center processes, assist in evaluating inbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals; Inform future product improvements by gathering user feedback through your use of January's system and communication with borrowersHiring Fast >> Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
S/ Up to $60K per year / Unlimited PTO / Flexible hours / 401k / Medical, dental, and vision insurance - As a Support Specialist you'll:
Manage inbound calls, emails, and texts from borrowers with the objective of addressing their account needs; Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on behalf of borrowers who call in; Improve existing contact center processes, assist in evaluating inbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals; Inform future product improvements by gathering user feedback through your use of January's system and communication with borrowersHiring Fast >> Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
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