Client Service Representative
Wallingford, CT Wallingford, CT Full-time Full-time $16 - $17 an hour $16 - $17 an hour 1 day ago 1 day ago 1 day ago We are currently seeking a full-time Client Services Representative.
A client service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.
Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction.
We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.
The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc.
duties.
Hours include days, nights, and weekends.
Previous experience in a multi-doctor veterinary practice is preferred or past client service experience.
If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.
Responsibilities Manage large amounts of incoming calls Handle cash and credit card transactions Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines, and policies Strong phone contact handling skills and active listening Basic computer skills Familiarity with impromed systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Ability to commute/relocate:
Wallingford, CT 06492:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A client service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.
Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction.
We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.
The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc.
duties.
Hours include days, nights, and weekends.
Previous experience in a multi-doctor veterinary practice is preferred or past client service experience.
If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.
Responsibilities Manage large amounts of incoming calls Handle cash and credit card transactions Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines, and policies Strong phone contact handling skills and active listening Basic computer skills Familiarity with impromed systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Ability to commute/relocate:
Wallingford, CT 06492:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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