Customer Care Representative
Communications Management Services (CMS) Communications Management Services (CMS) Wallingford, CT Wallingford, CT Full-time Full-time $16 an hour $16 an hour Duties - Respond to customer inquiries regarding account status, services, billing, and product information.
- Handles inbound and outbound calls in a call center environment relating to telecommunication services and products.
- Analyzes and rectifies customer concerns utilizing an internal billing system.
- Communicates with other departments and outside carriers to resolve customer issues.
- Provides customer with a positive, professional, and courteous attitude when interacting with customers.
Hours - Monday, Tuesday, Wednesday, Friday, and Saturday 11:
00 AM - 8:
00 PM with an hour lunch Qualifications - Excellent communication skills, including verbal and written skills, professional grammar and voice quality.
- Functions comfortably in a fast-paced call center environment.
- Follows process and procedures that the call center defines with every call.
- Bilingual in Spanish and English is a plus.
- Provides customers with accurate and complete answers.
- Performs other duties as required.
If you are a motivated individual with a passion for providing exceptional customer support, we want to hear from you! Join our team and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth.
Apply now to be part of our dynamic customer support team.
Job Type:
Full-time Pay:
$16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Every weekend Work setting:
Call center In-person Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Ability to Commute:
Wallingford, CT 06492 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Handles inbound and outbound calls in a call center environment relating to telecommunication services and products.
- Analyzes and rectifies customer concerns utilizing an internal billing system.
- Communicates with other departments and outside carriers to resolve customer issues.
- Provides customer with a positive, professional, and courteous attitude when interacting with customers.
Hours - Monday, Tuesday, Wednesday, Friday, and Saturday 11:
00 AM - 8:
00 PM with an hour lunch Qualifications - Excellent communication skills, including verbal and written skills, professional grammar and voice quality.
- Functions comfortably in a fast-paced call center environment.
- Follows process and procedures that the call center defines with every call.
- Bilingual in Spanish and English is a plus.
- Provides customers with accurate and complete answers.
- Performs other duties as required.
If you are a motivated individual with a passion for providing exceptional customer support, we want to hear from you! Join our team and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth.
Apply now to be part of our dynamic customer support team.
Job Type:
Full-time Pay:
$16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Every weekend Work setting:
Call center In-person Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Ability to Commute:
Wallingford, CT 06492 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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