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Customer Service/Experience Specialist

Company Name:
verizon
Job Description
Responsibilities
Our Retail Customer Support Representatives work in a fast-paced, intense, results-oriented environment. The main responsibilities are explaining device and plan features and options, explaining billing and excess usage charges.
Our Retail Customer Support Representatives work with others to promote an environment offering 100% customer satisfaction. Each representative works hard to meet customer needs while exceeding service expectations.
Assisting the sales team in completing orders and sales, answering customer questions in-person and on the phone, and coaching new team members.
Requirements
Have the ability to work in a fast-paced, intense, and results-oriented environment that offers very little downtime.
Be willing to learn and be responsible for a wide variety of product and service information and able to balance listening to the customer, sharing information, and promoting our products and services.
Enjoy solving problems and helping others.
Be able to remain up-to-date on products, services, and company in an ever-changing environment.
Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of situation.
Be able to think quickly

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